IT Asset Management Module - helpdesk management
Streamline Service Operation with Intelligent Help Desk
AI-Powered Ticketing System for IT and Enterprise Support
Overcome Support and Service Delivery Challenges
Streamline IT support and enterprise services with AI-driven help desk software to lower costs, improve efficiencies, track SLAs and increase customer satisfaction.
- Automating mundane tasks
- Optimizing support costs
- Improving agent productivity
- Boosting service reliability
- Ensuring process compliance
- Providing actionable analytics
Helpdesk Management Capabilities
Comprehensive suite of functionalities for streamlined incident, problem and change management aligned to ITIL best practices.
User-friendly ticketing system for logging and tracking all request types
AI-powered automatic ticket allocation and escalation based on configurable SLAs
Detailed reporting on KPIs like resolution times, SLA adherence and more
Incident, problem and change lifecycle management workflows
User, group and department-level assignment of tickets
Ticket prioritization, status updates, attachments and activity logs
Email and dashboard notifications at different stages
Role-based access control and views for agents, managers and executives
Integration with other ITSM applications via open APIs
Optimize Service Delivery and Support with a Powerful Helpdesk
Leverage Aigutech’s helpdesk system to take your IT service management to the next level.
Key Advantages
- Faster issue resolution through AI-powered ticket allocation
- Increased user satisfaction with transparent SLAs and notifications
- Actionable insights for continuous improvement from detailed reports
- Streamlined workflows for higher agent productivity and efficiency
- Holistic view of IT operations through integrations
- Lower operating costs from automated processes and reduced overhead
- Customizable to grow with your business needs over time
- Compliance with best practices frameworks like ITIL